01. Who This Policy Covers
This Privacy Policy applies to all players who access ace55 at ace55.mobi, create an account, place bets, or contact our support team. It also covers visitors who browse the site without registering. By using ace55, you agree to the practices described here.
ace55 is designed for players based in Bangladesh. If you are under 18 years of age, you must not use this platform, and ace55 will not knowingly collect any data from minors. If we discover that a registered account belongs to someone under 18, it will be closed immediately.
02. Information We Collect
ace55 collects only the data needed to run your account safely and comply with responsible gaming requirements. We do not collect data we do not need.
When You Register
- Full name and date of birth
- Mobile phone number (used as your primary login identifier)
- Preferred currency (BDT ৳) and country of residence
- Username and hashed password — we never store your plain-text password
When You Verify Your Identity (KYC)
Before processing your first withdrawal, ace55 requires identity verification. Accepted documents include a National ID Card (NID), Passport, or Driving Licence. We store a copy of the document image and the verification result. Review takes up to 2 hours.
When You Deposit or Withdraw
- Transaction reference numbers from bKash, Nagad, Rocket, Upay, or Bank Transfer
- Deposit and withdrawal amounts in BDT
- Timestamps of each transaction
Automatically Collected Data
- IP address and approximate location (city level)
- Device type, operating system, and browser version
- Pages visited, session duration, and bet history
- Referral source (which link brought you to ace55)
03. How ace55 Uses Your Information
Every piece of data has a specific purpose. ace55 does not sell your personal information to advertising networks or data brokers — ever.
- Account management: To create, maintain, and secure your ace55 account.
- Payments: To process deposits (confirmed in under 1 minute) and withdrawals (processed within 38 minutes on average).
- Responsible gaming: To monitor for signs of problem gambling and apply self-exclusion or deposit limits when you request them.
- Fraud prevention: To detect irregular account activity, bonus abuse, and duplicate accounts.
- Customer support: To identify you when you contact our live chat team and retrieve relevant transaction history.
- Service improvements: To analyse which games players engage with most, so we can improve our lobby of over 2,900 titles.
- Bonus delivery: To apply your welcome bonus, reload offers, daily cashback, and referral bonus correctly.
04. Payment Data and bKash / Nagad
When you deposit using bKash, Nagad, Rocket, Upay, or Bank Transfer, your mobile wallet number and transaction ID pass through our payment processor. ace55 stores only the transaction reference — we never see or store your wallet PIN or bank credentials.
Payment data is encrypted in transit using TLS and stored in an isolated environment. Access is restricted to authorised financial staff only. We retain payment records for a minimum of five years to comply with standard financial record-keeping requirements.
05. Third Parties We Work With
ace55 uses a small set of trusted service providers. Each is contractually required to protect your data and use it only for the specific task we assign them.
| Category | What They Receive | Purpose |
|---|---|---|
| Game providers (JILI, JDB, Playtech, Habanero, KA Gaming, Ezugi, CQ9) | Session token, bet amounts | Deliver game content and return results |
| Payment processors | Transaction reference, amount | Confirm deposits and process withdrawals |
| Identity verification | Document image, name, date of birth | KYC checks before first withdrawal |
| Server infrastructure | Encrypted account data | Hosting and database storage |
| Analytics | Anonymised usage data | Platform performance reporting |
We do not share your name, phone number, or document copies with game providers. They receive only the minimum data required to deliver the game session.
06. How Long We Keep Your Data
We keep account data for as long as your account is active, plus a standard period after closure. The table below shows the main retention timelines.
| Data Type | Retention Period |
|---|---|
| Account registration details | Duration of account + 3 years after closure |
| KYC documents | Duration of account + 5 years after closure |
| Payment transaction records | 5 years from transaction date |
| Bet history and game logs | 2 years from the date of each bet |
| Support chat transcripts | 1 year from each conversation |
| Anonymous analytics | Up to 3 years (no personal identifiers) |
When retention periods expire, data is deleted securely or anonymised so it can no longer be linked back to you.
07. Your Rights as a Player
You have clear rights over the personal data ace55 holds. Contact our live chat support to exercise any of the following.
Access
You can request a copy of all personal data we hold on your account. We will provide this in a readable format within 14 days.
Correction
If any detail on your account is wrong — for example, your name was entered incorrectly — contact support and we will correct it. Some changes require re-verification via KYC.
Deletion
You may request that we delete your account and associated data. We will act on this request except where we are legally required to retain certain records (for example, payment records for financial compliance purposes).
Objection to Processing
You can ask us to stop processing your data for direct marketing or analytics at any time. This will not affect your ability to log in and play.
Data Portability
You may request your data in a machine-readable format (CSV or JSON) so you can transfer it elsewhere if needed.
08. Keeping Your Account Secure
ace55 uses industry-standard SSL encryption across the entire site and app. Your password is stored as a salted hash — meaning even our own engineers cannot see it. Payment processing uses tokenisation, so your bKash or Nagad number is never stored in plain text.
You are responsible for keeping your login credentials private. Do not share your password with anyone, including our support team — we will never ask for it. If you suspect someone else has accessed your account, contact live chat immediately and we will suspend access within minutes.
10. When This Policy Changes
ace55 may update this Privacy Policy from time to time. When we make a material change — for example, adding a new category of data we collect — we will display a notice inside the app and on the homepage for at least 7 days before the change takes effect.
The "Last updated" date at the top of this page always reflects the most recent revision. Continuing to use ace55 after a policy update means you accept the revised terms.
If a change reduces your rights or expands how we use your data, we will seek your explicit acknowledgement before it takes effect.
11. How to Reach Us
If you have a question about this policy or want to exercise one of your data rights, the fastest way is through our 24/7 live chat support inside the ace55 app or on ace55.mobi. Our support team is available every day of the week with no time limit on conversations.
For formal data-related requests — such as access, deletion, or objection — please submit your request through live chat and state clearly which right you are exercising. We will confirm receipt and respond within 14 days. If your request requires identity verification, we may ask you to confirm your registered mobile number or submit a KYC document.