ace55 Withdrawal & KYC Guide

Read this guide and you will know exactly how to submit a withdrawal request on ace55, pass KYC verification on your first payout, understand the limits and timelines, and fix a declined request without calling support.

Open Account Log In to Withdraw

SSL Encrypted
18+ Only
24/7 Support
bKash & Nagad

Min Withdraw: ৳1,100
Daily Limit: ৳1,90,000
Avg. Payout: 38 min
KYC Review: 2 hrs

Payout Limits & Timing at ace55

ace55 processes withdrawals around the clock. The numbers below apply to all payment methods unless noted.

Minimum Per Request ৳1,100 Requests below this amount are rejected automatically

Daily Maximum ৳1,90,000 Classic tier — higher tiers unlock more

Average Processing Time 38 min After KYC is complete and request is approved

First-Time KYC Review ≤ 2 hrs Only required once before your first withdrawal

VIP members withdraw more per day. Reaching Prime tier raises your daily limit to ৳5,40,000, and Signature members can withdraw up to ৳16,00,000 daily. See the ace55 Bonus & VIP page for full tier details.

If you have an active bonus, the wagering requirement must be cleared before the bonus funds become withdrawable. The wagering requirement on ace55 is 12× the bonus amount. Your real-money deposits are always withdrawable without any rollover condition.

Where Your Money Goes

ace55 pays out to the same method you used to deposit. If you deposited via bKash, your withdrawal goes back to your bKash wallet — it cannot be redirected to a different method or account.

bKash Deposits: ~1 min · Withdrawals: ~38 min
Nagad Deposits: ~1 min · Withdrawals: ~38 min
Rocket Deposits: ~1 min · Withdrawals: ~38 min
Upay Deposits: ~1 min · Withdrawals: ~38 min
Bank Transfer Processing times may vary by bank

The mobile wallet number on your ace55 account must match the number registered with bKash/Nagad/Rocket/Upay. Mismatched numbers are the most common reason for a declined withdrawal.

Submit a Withdrawal Request in 5 Steps

The whole process takes under three minutes once your KYC is approved. Here is exactly what to do.

01 Log In to ace55
Open ace55.mobi/ace55-login/ and sign in with your registered mobile number and password.
02 Go to Withdrawal
Tap your balance in the top corner, then select Withdraw from the account menu.
03 Choose Your Method
Select bKash, Nagad, Rocket, Upay, or Bank Transfer. Confirm that the account number shown is correct.
04 Enter the Amount
Type the amount in BDT. It must be at least ৳1,100 and within your daily limit of ৳1,90,000 (Classic tier).
05 Confirm the Request
Review all details, tap Confirm Withdrawal, and ace55 will process your payout — typically within 38 minutes.

ace55 payout screen showing withdrawal confirmation and processing status on mobile

KYC Verification — Do It Once, Never Again

KYC stands for Know Your Customer. It is an identity check required by payment processors and responsible gaming rules before ace55 can pay out for the first time. You only do it once — after that, withdrawals go through without any extra steps.

ace55 reviews KYC documents within 2 hours during normal operating conditions. The process is handled securely — your documents are stored with encryption and are not shared with third parties outside of legal compliance requirements.

When to do it: Complete KYC before you place your first real-money bet. That way, there is no delay when you request your first withdrawal. If you wait until after you try to withdraw, you will have to pause and wait up to 2 hours before the payout continues.

Accepted Identity Documents

ace55 accepts three types of government-issued ID. Submit whichever one you have — you do not need all three.

National ID Card (NID) Most common — both sides required

Passport Photo page + signature page

Driving Licence Front and back as one upload

The name on your ID must match the name on your ace55 account exactly. If you registered with a nickname or a shortened name, contact 24/7 live chat to correct it before submitting KYC.

Upload Your Documents — Step by Step

The upload flow is built into the ace55 app and mobile site. You do not need to send documents by email or chat.

01 Open Account Settings
Log in, tap your avatar or name in the top bar, then choose Profile & Verification.
02 Select Document Type
Pick NID, Passport, or Driving Licence from the dropdown list.
03 Photograph or Upload
Use your phone camera to take a clear photo, or upload a scanned file. JPEG and PNG are both accepted.
04 Submit & Wait
Tap Submit for Review. The ace55 compliance team reviews and responds within 2 hours. You will get a notification once approved.

How to Take an Acceptable Document Photo

Poor image quality is the most avoidable reason for a KYC rejection. Follow these rules and your documents will pass first time.

Shoot in bright natural light — avoid flash glare directly on the card surface.

All four corners of the document must be visible inside the frame.

All text — especially the ID number and date of birth — must be readable without zooming in.

Upload at full resolution. Do not compress or resize the image before submitting.

Do not cover any part of the document with your fingers.

Do not submit a photocopy, screenshot, or edited image — the team will reject it immediately.

Your privacy: ace55 stores uploaded documents with industry-standard encryption. Documents are only used for identity verification and are not passed to advertisers, data brokers, or any other commercial party.

Declined Requests — Causes and Fixes

If ace55 declines your withdrawal, the reason always appears in the notification. Here are the common causes and what to do.

KYC not completed Complete the identity verification process described above, then resubmit the withdrawal request.
Amount below ৳1,100 minimum Adjust the amount to at least ৳1,100 and submit again. You cannot combine multiple small requests to bypass the minimum.
Wagering requirement not met Your active bonus still has rollover remaining. Continue playing with eligible games until the 12× wagering condition is cleared, then withdraw.
Mobile wallet number mismatch The bKash/Nagad/Rocket/Upay number on your ace55 account does not match the registered wallet. Contact 24/7 live chat to update it before resubmitting.
Daily limit reached Classic tier players can withdraw up to ৳1,90,000 per calendar day. Wait until the next day, or upgrade your VIP tier to raise the limit.
Suspicious activity flag ace55 may hold a withdrawal for a manual review if unusual patterns are detected. This is rare and usually resolves within a few hours. Respond to any verification requests in the notification centre promptly.

Still stuck? The ace55 24/7 live chat team can check the specific reason for your declined request and walk you through the fix in real time — usually faster than trying to resolve it yourself.

Questions Players Ask Before Their First Payout

How long does the first withdrawal take at ace55?

Your first withdrawal takes longer because KYC review adds up to 2 hours on top of normal processing. After KYC is approved, all future withdrawals are processed in around 38 minutes. Submit your documents as soon as you open your account to avoid any wait later.

Can I withdraw to a different bKash number than the one I deposited from?

No. ace55 requires that your withdrawal goes back to the same payment source used to deposit. This is a fraud-prevention measure. If you need to change your registered wallet number, contact 24/7 live chat and complete an additional identity check before the change is applied.

What is the minimum withdrawal amount on ace55?

The minimum withdrawal is ৳1,100 per request. Requests below this amount are declined automatically. There is no maximum per single request beyond the daily limit of ৳1,90,000 for Classic tier players.

Do I need to submit KYC every time I withdraw?

No. KYC is a one-time process. Once your documents are approved, you will never need to repeat it — unless ace55 requests a re-verification due to a significant change in your account details, which is rare.

Can ace55 reject my documents and can I resubmit?

Yes, documents can be rejected if the photos are blurry, cropped, edited, or if the name does not match your account. You will receive a notification explaining the specific issue. You can resubmit corrected documents immediately after a rejection — there is no cooldown period.

What happens to my pending withdrawal if the connection drops?

ace55 saves the withdrawal request server-side as soon as you tap Confirm. A dropped connection does not cancel the request. Log back in and check the Withdrawal History section — if the request shows as Pending, it is in the queue and will process normally.

Is the ace55 app faster for withdrawals than the mobile website?

Processing times are identical — both use the same payment infrastructure. The ace55 app (version 3.5.5, 52 MB, Android 8.0 and above) sends push notifications when your withdrawal is approved, which is more convenient than checking the site manually. Download the ace55 app here.